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Shipping & Returns

General Shipping Info

All of our orders are facilitated from and shipped from Wilton California, USA.

We use USPS and FedEx as our shipping providers, both companies offer a number of services which are available for you to select during checkout.

You can view the status of your online order at any time by logging into your account.

International Sales & Shipping Policy

We reserve the right not to ship to certain international destinations at our discretion.
 

Please make sure you understand any duties, taxes, customs charges and customs requirements before placing an order to be shipped internationally, any charges that may arise are your responsibility, we will not be held liable for any missing orders, duties, taxes or other charges that may arise from shipping internationally.

Warranty Policy

 At Locktup Fabrication we pride ourselves on great customer service. We understand that as an online company you will have some concerns about warranty and returns procedures and policies

All products sold come with the full manufacturers warranty.
 We require all warranty products to be sent back to us at our California warehouse at your cost for inspection.


We are not responsible for any cost of labour or additional parts that may arise during a warranty claim.

We are not responsible for any freight losses that may arise from products being sent back to us. We strongly recommend you use registered post or a courier.


The product must be returned to us within 30 days of the RMA date . Products returned after 30 days or without an RMA and a copy of original invoice will not be accepted. 


These policies only apply to stock items listed on our website, they do not apply to special orders.


Warranty Procedure

 Please make contact with us through our contact page or give us a call on (916) 385-1623
We’ll often ask you to email us through some pictures, this is so we can get the ball rolling with our suppliers in facilitating the warranty.


We will then issue a Return Merchandise Authority (RMA) and ask you to return the product to us with the RMA and a copy of your original invoice attached. We strongly recommend you use registered post or a courier.
 
Returns Policy  


We ask you please choose your products carefully as we are unable to refund orders if you have simply changed your mind or if the product does not suit your application. Please call us or email us if you have any questions on our product(s) or their applications.

Naturally if we stuff up by sending you the wrong product or short ship your order, then we will rectify this at our cost.

We will accept products for exchange or credit, however the following policy applies.

All returns are subject to a 20% restocking fee.


You will need to pay the cost of freight of the products to be sent back to us and also the cost of the freight of any exchanged products to be sent to you


We are unable to accept any products that have been fitted or are not original saleable condition, this includes packaging.
We are not responsible for any freight losses that may arise from products being sent back to us. We strongly recommend you use registered post or a courier.


An RMA must be obtained within 30 days of the date of original purchase date.
The product must be returned to us within 14 days of the RMA issue date.
Returns Procedure

Please make contact with us through our contact page or give us a call on (916) 385-1623.


On approval, we will issue you with a RMA and ask you send the product to be returned along with the RMA and a copy of your original invoice back to our California Warehouse. We strongly recommend you use registered post or a courier as we are not responsible for any freight losses.


We will contact you when we have received your RMA and arrange payment of return freight or issue you with a credit.
 
 

 
Intended Use

 
Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold by Locktup Fabrication are sold for off road use only. Any other use or application is the responsibility of the purchaser and/or user.

 
Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death.

 
Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. 

 
Locktup Fabrication strongly recommends that all products be installed by trained professionals only.